Design, deliver, and support enterprise UC platforms including Cisco Webex and SIP Trunking.
Lead incident management and vendor escalation with carriers and Cisco.
Monitor platform health with Splunk and manage CDR and emergency services.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation for enterprises. With nearly 1,000 professionals across over 25 countries, it fosters a values-driven culture of Relentless Performance, achieving 99% project success.
Design and maintain REST API integrations, AI solutions, and Five9 platform configurations for telephony and contact center systems.
Partner with security, compliance, and vendor teams to support security reviews, risk assessments, and platform enhancements.
Troubleshoot and resolve platform and telephony issues, create technical documentation, and evaluate emerging technologies.
Aledade empowers independent primary care practices, health centers, and clinics to thrive in value-based care, aiming to flip the script on the fee-for-service model. Founded in 2014, it is now the largest network of independent primary care in the country, fostering a collaborative, inclusive, remote-first culture.
Troubleshoot and optimize call routing, IVR flows, and voice/digital channels.
Manage ACD platforms (preferably Avaya) and ensure high availability of contact center operations.
Collaborate with network teams and business stakeholders to resolve technical issues and maintain service levels.
Allwyn Corp is a technology company specializing in call center and contact center solutions. The company operates a 24x7 support environment and values teamwork and clear communication.